Cookshop Brigg

Terms and Conditions

Opening Hours

Feel free to telephone us any day, except Wednesday, Sunday and Bank Holidays. We are open from 10:00 am - 4:30pm and will be only too happy to assist you in choosing that special gift. Our web site offers only a selection from our very extensive range of cookware.

The Service

Cookshop Brigg have always provided our customers with the highest level of service and consequently we hope that you will find shopping online a pleasure, our web site is easy to use and completely secure - so you can feel confident in placing your order for our swift attention.

Ordering

On placing an order you will receive an e-mail confirmation.

Should any item be temporarily out of stock,we will advise when it will be available and you can decide what you would like to do.

We are here to help and you can always cancel an order at this stage.

Privacy and Security

We want you to shop with us with total confidence.

All personal information is transferred from our web site into our secure database.

Tax Charges

All prices quoted include VAT at 20%  Books and edible goods are zero rated.

Damaged / Faulty Goods

We take every effort to ensure that our products reach you in perfect condition. However, should you receive any products in less than perfect condition, contact us to let us know and we will arrange for a refund or exchange within 30 days.

How to Return/Exchange

Before returning goods  please advise us by email to. paul@cookshopbrigg.co.uk

Cancellation of order please return all unwanted goods to us.
Please keep all packaging and return the goods as they were sent to you. Include your name, address, telephone number and whether you would like a replacement or refund.

Please note that refunds bought as gifts can only be given to the original payer.

Please make sure:

  1. The goods are unused and undamaged
  2. The packaging is complete and undamaged
  3. The goods are in a saleable condition 

When we receive your returned goods we will credit your card account.

If unsuitable goods are returned for exchange the cost of return is yours.
Delivery and return costs will not be refunded.
Unfortunately we do not offer an exchange service-items will be refunded and a new order will have to be submitted.

Send returned items to:

Cookshop Brigg

59 Wrawby Steet,

BRIGG,

North Lincs,

DN20 8JE


Descriptions

Every care has been taken to ensure descriptions, measurements and colours are correct. Prices and details are valid at the time of ordering and all items are subject to availability at ordering time.

Complaints

In the unlikely event that you should find cause to complain please do contact us. We endeavour to respond to all complaints within 2 working days.


None of the above Terms and Conditions affect your statutory rights as a consumer.

Cookshop Brigg - January 2014